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Product Support

Should you require assistance with purchasing an item please contact our sales team on

01896 750099 or email sales@idbsuk.com


Support Portal

To log a support call, please log a ticket in our support system:


We also have solutions available on the site


Technical Support for Customers with an SLA (Service Level Agreement)

Should you require technical assistance with an ID Card Printer, Software or other product, please call our support line on 01896 82 92 31

Our opening hours are 9am to 5pm Monday to Thursday and 9am to 4pm on Friday.

Please have your contract support number available.

Customers without a support agreement can call 01896 750099 and press option 1.